Service & Support — Canada-Wide

Fast, Expert Machine Service
Across Canada

Factory-trained technicians, OEM parts stocked, and a dedicated mobile service vehicle dispatching from Mississauga. Submit a service request or call us directly.

Machine down? +1 (905) 487-3464
<1 Day
Response time
Mobile Unit
Dedicated service vehicle
Factory-Trained
HACO & Han's Laser certified
OEM Parts
Stocked & shipped fast

Our Service Team in Action

Real People. Real Machines.

From press brake calibration to fiber laser diagnostics — our technicians bring the tools, parts, and expertise to get you back up and running.

Fiber laser cutting machine in operation with bright sparks
Modern CNC laser cutting machine in factory
Technician operating CNC machine in fabrication shop
Rise Tek mobile service van dispatching Canada-wide
Advanced industrial laser cutting machine close-up
Machinist working at precision CNC equipment
Industrial technician performing on-site machine service
Rise Tek technician completing machine installation

Mobile Service

Your shop is our destination

Rise Tek operates a dedicated mobile service vehicle fully stocked with diagnostic tools, OEM replacement parts, and calibration equipment. When your machine is down, we don't wait for parts to ship — we drive to you.

  • Fully-equipped mobile service van dispatching from Mississauga, ON
  • OEM spare parts, hydraulic fluids, and electronic components on board
  • Laser alignment tools and press brake calibration equipment
  • Oscilloscopes and CNC diagnostics for controller troubleshooting
  • Ontario same-day or next-day; nationwide coverage across Canada
  • Emergency dispatch available for machine-down situations
Call Emergency Line →
Rise Tek mobile service vehicle
Rise Tek Mobile Service Unit Dispatching Canada-wide from Mississauga

Service Request

Tell us what's happening.

The more detail you share — machine model, error codes, what changed — the faster we can dispatch the right technician with the right parts.

1

How urgent is this?

!
For machine-down emergencies, call us directly.
A submitted form goes to the queue. For fastest dispatch, also phone +1 (905) 487-3464.
2

Your contact details

3

Where is the machine?

For on-site service
4

Which machine needs service?

5

What kind of service do you need?

6

Scheduling preferences

Optional
7

Anything else we should know?

Optional

By submitting this form, you will automatically be added to the Rise Tek Machinery mailing list. You may unsubscribe at any time.

By submitting, you agree we may contact you about this service request. We respond within one business day. Your information is stored securely and never shared.

Service request submitted.

Your request has been logged and a service coordinator will reach out shortly.

  • A service coordinator reviews your request within one business day.
  • We'll confirm details, parts availability, and schedule a visit.
  • For emergencies, call +1 (905) 487-3464 so we can dispatch immediately.

Where we service machines

Service is Canada-wide. Technicians and the mobile service vehicle dispatch from Mississauga, Ontario, and we support fiber laser cutting machines, press brakes, shears and plate rolls in every province and territory.

OntarioSales & service
QuebecSales & service
British ColumbiaSales & service
AlbertaSales & service
SaskatchewanSales & service
ManitobaSales & service
Nova ScotiaSales & service
New BrunswickSales & service
Prince Edward IslandSales & service
Newfoundland and LabradorSales & service
YukonService & parts
Northwest TerritoriesService & parts
NunavutService & parts

For shops outside southern Ontario we normally begin with remote diagnosis, so the fault is identified and the right parts are confirmed before a technician travels. Emergency dispatch is available when a machine is down and production has stopped.

Service questions

Do you repair laser cutting machines outside Ontario?
Yes. Service is Canada-wide. Our technicians and mobile service vehicle dispatch from Mississauga, Ontario, and we support machines in every province and territory. For remote locations, we normally start with remote diagnosis to identify the fault and confirm the right parts before anyone travels, which avoids a wasted call-out.
Can you service a machine you did not sell us?
In many cases, yes. Our technicians have experience across a wide range of fabrication machinery beyond the brands we currently sell. Send the make, model and a description of the fault with a service request and we will tell you honestly whether we can help.
How fast can someone get to my shop?
Response time to a service request is under one business day. How quickly a technician physically reaches you depends on distance and parts availability, which is why remote diagnosis comes first for locations outside southern Ontario. Emergency dispatch is available when a machine is down and production has stopped.
What should I include in a service request?
Machine make, model and serial number, any fault codes on the controller, and a short description of what changed. For cutting or bending quality problems, a photo of the part tells a technician more than a paragraph of description. The more of this you send, the more likely the fault is identified before anyone travels.
Do you stock parts, or are they ordered after the machine goes down?
OEM parts are stocked and shipped fast rather than special-ordered once your machine has already stopped. Consumables such as protective lenses and nozzles are the most commonly needed items and are held in Canadian inventory.
Which machine types do your technicians cover?
Fiber laser cutting machines including sheet and tube systems, CNC press brakes, shears, plate rolls and angle rolls. Technicians are factory-trained and HACO and Han’s Laser certified, and cover both mechanical work such as press brake calibration and laser-side diagnostics.